Privacy Policy

PowerrUp Global Privacy Policy

Last Updated: June 2024

PowerrUp (“PowerrUp,” “we,” “our,” or “us”)—referring to any entity directly or indirectly

controlled by PowerrUp Inc., located at [Insert Address]—provides this Privacy Policy

("Policy") to explain how we collect, use, and protect your personal information. This Policy

applies to visitors to our website, users of the PowerrUp app, operators and users of EV

charging stations on the PowerrUp network, PowerrUp account holders, RFID card owners,

users of our EV monitoring solutions, and anyone accessing our services, collectively

referred to as “Services.”

The "PowerrUp network" refers to the interconnected system of EV charging stations and

associated applications operated and managed by PowerrUp partners. By accessing or

using our Services, you acknowledge and agree to the terms of this Policy. If you have

questions, please contact us as described in Section 11.

Information We Collect

We collect various types of information when you interact with our Services. Some

information is necessary to provide the Services, and failure to provide certain information

may limit your ability to use some features.

Information You Provide Directly to Us:

We collect information directly from you, including:

- Use of the Services

- Registration for a user or administration account

- Access to and use of the PowerrUp network

- Purchases

- Communications with us, including customer support, marketing, and billing

- Interactions with other users of the Service

- Participation in surveys, polls, sweepstakes, or promotions

Types of Information We May Collect Directly Include:

- Account Registration Data: Includes full name, username, password, email, phone

number, postal code, address, device details, IP addresses, and logs of your interactions

with the Service. Additional details such as RFID card number, payment information, and

billing data may also be collected.

- Charging Network Data: Information about charging sessions including station location,

session timing, energy usage, charging port ID, payment details, and related data.

- Station Data: Data from commercial and home station operators, such as contact

information, session details, and Wi-Fi network names.

- Customer Support Data: Information recorded during interactions with our support team,

including conversation records.

- Communication Data: Data from emails, calls, texts, push notifications, and other

communications with PowerrUp.

- Survey Data: Responses and feedback from surveys and polls.

- Business Relationship Data: Information from business interactions, including contact

details and related correspondence.

- Social Media Data: Information collected from interactions with PowerrUp’s social media

features.

- Telematics Data: Data on driving behavior, vehicle identifiers, GPS locations, and related

usage metrics for connected vehicles.

- Camera Footage: Video recordings at facilities, including o`ices, warehouses, and labs.

Cameras do not record audio.

Information We Collect from Third Parties:

We may collect information from third-party sources, including:

- Connection Data: Data provided through the “Connections” feature for access,

reimbursement, and verification purposes.

- Fraud and Safety Protection Data: Information collected to prevent fraud and enhance

security.

Information We Collect Automatically:

- App and Website Data: Information collected through cookies and other tracking

technologies, such as device type, IP address, browser type, and usage patterns.

- Location Data: Data collected about your location when using our Services, subject to

your permission settings.

- Customer Support Data: Details of support interactions, including transcripts and

sentiment analysis.

Cookies and Other Tracking Technologies

PowerrUp uses cookies and similar technologies like web beacons and embedded scripts

to enhance user experience. These tools store information about your visits, preferences,

and activity on our site.

The types of cookies we use include:

- Strictly Necessary Cookies: Essential for site functionality, security, and session

management.

- Functional Cookies: Improve user experience based on preferences.

- Performance Cookies: Help analyze site performance and identify areas for improvement.

- Targeting Cookies: Used for advertising, including delivering targeted ads and enabling

social media features.

How We Use Collected Information

PowerrUp uses your information for various business purposes, including:

Providing Services: To facilitate network access, process payments, and manage accounts.

Improving Services: To analyze usage patterns and enhance our o`erings.

Communications: To respond to inquiries, provide updates, and send marketing

communications where permitted.

Security and Compliance: To safeguard our systems and ensure legal compliance.

Sharing Your Information

We may share your information with third parties, including:

- Service Providers: Partners who assist with business operations like payment processing,

customer support, and marketing.

- Legal Compliance: Disclosures required by law or necessary to protect our legal interests.

- Business Transactions: Data sharing during mergers, acquisitions, or other business

changes.

Security Measures

PowerrUp implements security measures to protect your data from unauthorized access.

Despite our e`orts, no internet transmission is completely secure, and we cannot

guarantee absolute protection. Protect your account credentials and report any security

incidents immediately.

Retention, Deletion, and Storage

We retain your data as long as necessary to fulfill the purposes outlined in this Policy and

comply with legal obligations. When no longer needed, data is anonymized, deleted, or

securely disposed of.

Links to Third-Party Websites and Services

Our Services may include links to third-party sites. PowerrUp is not responsible for the

privacy practices of these sites. We recommend reviewing their privacy policies before

providing your information.

Your Choices

You have rights concerning your data, including access, correction, deletion, and

management of your preferences. To opt-out of marketing communications, follow the

instructions provided in those communications.

Children’s Privacy

Our Services are intended for users over 16 years of age. We do not knowingly collect data

from children under 16. If such data is inadvertently collected, we will take steps to delete

it promptly.

Changes to This Privacy Policy

We may update this Policy periodically. Changes will be posted on our website, and the

date of the latest update will be indicated at the top.

Contact Us

For questions or concerns, contact us at:

Email: contactus@powerrup.com

Regional Privacy Rights

Depending on your location, you may have additional privacy rights, including the right to

access, correct, delete, or opt-out of certain data processing practices. To exercise these

rights, contact us at contactus@powerrup.com.

Targeted Advertising

PowerrUp may use your personal information to deliver targeted advertising, as defined by

certain state privacy laws. To opt out of targeted advertising, you can adjust your privacy

settings through our online privacy preference center, available when you access the

PowerrUp website.

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